Frequently Asked Questions
Q: Who can help me with my membership related questions?
A: Our fully-trained professional membership staff is here to help with anything you need! You can either call us at 561-233-1315 or email us at email@example.com. If you’re at the museum, we’re also happy to help you at the member & guest relations desk in the lobby.
Q: I received purple passes when I joined as Netsuke level (or above) member. How do I use them?
A: Purple passes are our gift to you for joining and/or renewing at a supporting membership level. They can be used for daily admission Tuesday – Sunday , 10:00am – 5:00pm (not valid for festivals or other special events) and can be given to friends of family as you do not have to be present when they are redeemed. Purple passes have a one year expiration; the date can be seen on the back of the pass. Passes may not be redeemable for cash.
Q: I get green festival passes when I join and renew – do I need them to get into festivals?
A: As a museum member, you (and those covered by your membership level) receive complimentary admission to Oshogatsu, Hatsume and Sushi & Stroll. The green festival passes can be used to bring guests to any of the aforementioned events and can be used by your guests without you being present. Passes change yearly – check the date of your passes to make sure they are for the current festival season. Please note that green festival passes cannot be used for Lantern Festival.
Q: Can my children or guests come into the Museum with my membership card?
A: No. Membership cards are NOT transferable; a matching photo ID must accompany your membership card upon admission.
Q: I downloaded my new digital card – do I still need to show ID when I visit?
A: Yes, we still ask that a matching photo ID be presented with digital cards. If you don’t want to carry your physical ID, we’ll also allow you to show us a photo of your ID on your phone. If you haven’t downloaded your digital card yet, we’d love to help! Call our membership office at 561.233.1415 or send us an email at firstname.lastname@example.org and we’ll be happy to opt you in!
Q: I joined as a Dual member for myself and a guest, but now my partner wants to be named on the membership, can I change it?
A: Yes, you can – membership levels and names can be changed once during the membership year.
Q: How can we help to speed the entrance process on a busy weekend?
A: We want to get you in as quickly and as efficiently as possible! We ask that you either have your membership card or digital ID ready with your accompanying photo ID so we can expedite your visit!
For a complete list of FAQs, please click here.